Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every MarieBelle experience. If your order arrives damaged or incorrect, please contact our concierge team within 48 hours of delivery to arrange for a replacement or store credit.
Inspect Your Order
Upon arrival, please carefully examine your chocolate boxes and confections for any signs of damage or discrepancies from your order confirmation.
Document Issues
In the event of damage, take clear photographs of the product and the original shipping packaging to help our team process your claim efficiently.
Contact Concierge
Email our customer service team at [email protected] with your order number, photos, and a brief description of the issue within 48 hours.
Resolution Process
Our team will review your request and, upon approval, will issue a replacement shipment or a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing